Support & Developers
Contact Us
Tell us what you need and we'll point you to the right team.
Start contact requestQuicker answers first
These often solve it without waiting. You can still contact us anytime.
System Status
If something isn't working for anyone, it'll be posted there first, with timestamps.
Specialist teams
Some questions go faster to the team that owns them.
Start a contact request
Five short steps. Your answers are kept if you go back.
- 1Reason
- 2Suggestions
- 3How to reach us
- 4Details
- 5Review and send
What do you need help with?
Pick the closest match.
Ways to reach us
Only approved, currently available options appear, each with what it needs.
AvailableWeb request
- Hours
- Mon–Fri, 9am–6pm ET
- Languages
- English, Spanish
- Needs
- None
Sign-in requiredLive chat
- Hours
- Mon–Fri, 9am–6pm ET
- Languages
- English
- Needs
- Signed-in account
Sign in to use
Unavailable right nowPhone support
- Hours
- Mon–Fri, 9am–6pm ET
- Languages
- English
- Needs
- Account details
Use the web request instead.
Someone in danger?
Contact your local emergency services first. To report harmful content or behavior, use the safety route.
Report a concern
Keep private details out
Leave these out of any request or attachment.
Passwords
One-time codes
Card numbers
API keys
or tokens
Screenshots are fine
with private info hidden
After you send
Your request only shows each stage once it actually reaches it.
Submitted
Your request was sent
Received
The system confirmed it
With a team
Routed to the right team
Waiting on you
If more detail is needed
Closed
When the request is finished
Shown only if an approved route exists
Business inquiries
Partnerships or press?
Business questions go to a separate team, not support.
Business inquiriesContact questions
Before you write in.
How quickly will I hear back?
−
Most requests get a first reply within one business day. You'll see the stage change from Submitted to Received once the system confirms it, and again once a team picks it up.
Is there phone or chat support?−
Chat and phone availability vary by hours, language and whether you're signed in. Only approved, currently available channels are shown to you when you contact us.
Do I need to sign in?−
No — the web request works without signing in. Some channels, like live chat, do require a signed-in account so we can verify who we're talking to.
Something isn't working. Should I contact you?−
Check System Status first — if it's a wider issue it'll be posted there with timestamps. If it's just you, go ahead and start a request under "Something isn't working."
Can I send a screenshot?−
Yes, screenshots are fine and often help. Just make sure any passwords, one-time codes, card numbers or API keys are hidden or cropped out before you attach one.
Is this for emergencies?−
No. Contact your local emergency services first for anything urgent. Use "Report a concern" for harmful content or behavior that needs the safety team's attention.