Terms of Service
These Terms govern your use of Zoiko Social. Read them together with the policies and service-specific terms linked throughout.
Agreement with Zoiko Media Corp. Zoiko Social is a trading name and division of Zoiko Media Corp.
Agreement and eligibility
Accepting these Terms
By creating an account, or by accessing or using Zoiko Social, you agree to these Terms of Service (version 2.4, effective September 1, 2026). If you don’t agree, don’t use the services.
Who can use Zoiko Social
You must be at least 13 years old, or the minimum age required in your country if it’s higher. If you’re under 18, you confirm a parent or guardian has reviewed these Terms with you. See Protecting Under-18s.
Using Zoiko Social on behalf of an organization
If you use Zoiko Social on behalf of a rescue, clinic, business or other organization, you confirm you have authority to accept these Terms for it, and “you” includes that organization.
Other terms that apply
Some services have their own terms, listed in Section 6. If service-specific terms conflict with these Terms, the service-specific terms apply to that service. A signed written agreement with Zoiko Media Corp. takes priority over both.
Your account and security
Accurate information
Keep your account details accurate and up to date. You can change most details in Account settings.
Keeping your account secure
You’re responsible for activity on your account and for keeping your sign-in details private. Tell us right away through Help Center if you think someone else has accessed your account.
One person, one account
Personal accounts are for one person. Don’t share, sell or transfer your account. Organizations can add team members through organization roles.
No impersonation
Don’t pretend to be another person, rescue, professional or organization. Verified badges are covered by the Verification Policy.
Your content and intellectual property
You own your content
You keep ownership of the posts, photos, videos and other content you share on Zoiko Social.
The license you give us
So we can run the services, you give Zoiko Media Corp. a worldwide, non-exclusive, royalty-free license to host, store, display, reproduce, adapt and distribute your content, only to operate, provide and improve Zoiko Social. This license ends when your content is deleted, except where others have reshared it or we must keep it for legal reasons.
Rights to what you share
Only share content you have the rights to, including permission from people who appear in it. Report copyright or trademark issues through Legal Notices.
Zoiko Social’s intellectual property
Zoiko Social names, logos, software and design belong to Zoiko Media Corp. You may not use them except as allowed in the Brand Assets guidelines.
In short: your content stays yours. We use it only to run Zoiko Social, and you can delete it anytime.
Acceptable use and animal welfare
Community Standards
You must follow the Community Standards, which are part of these Terms.
Animal welfare
Content or activity that promotes animal cruelty, illegal wildlife trade, animal fighting or unlicensed breeding is not allowed. Report concerns through Report a concern.
What you must not do
Don’t break the law, harass others, spread spam or malware, scrape the services without permission, or interfere with how Zoiko Social works.
Service-specific terms
How service terms work
The services below have extra terms that apply when you use them. They’re added to these Terms and take priority for that service only.
Professionals and Organizations
Verification and directory listings
Read Professionals and Organizations terms
Moderation, enforcement and appeals
How we enforce these Terms
We may remove content, limit features, or suspend accounts that break these Terms or the Community Standards. We use a mix of automated systems and trained reviewers.
Appeals
If we act on your content or account, we’ll tell you why where we can, and you can appeal through the Appeals page within 30 days.
Suspension, termination and closing your account
Closing your account
You can delete your account anytime in Account settings. Some information may be kept as described in the Privacy Policy.
When we may suspend or end access
We may suspend or end your access if you seriously or repeatedly break these Terms, if the law requires it, or to protect people or animals. Where appropriate, we’ll give you notice and a chance to respond.
What continues after
Sections 4.2, 10, 11 and 14 continue to apply after your account ends.
Disclaimers, liability and indemnity
Services provided “as is”
To the extent the law allows, Zoiko Social is provided “as is” and “as available”, without warranties of any kind.
Limits on liability
To the extent the law allows, Zoiko Media Corp. isn’t liable for indirect, incidental or consequential losses. Our total liability for any claim is limited to the greater of US$100 or the amount you paid us in the 12 months before the claim.
Your responsibility
You agree to cover losses and claims that arise from your content or your breach of these Terms, to the extent the law allows.
Nothing in these Terms limits rights you have under consumer laws that can’t be waived where you live.
Disputes and governing law
Talk to us first
If you have a dispute with us, contact Legal first. Most concerns can be resolved informally within 60 days.
Governing law
These Terms are governed by the laws of the State of Delaware, USA, except where the law of your country requires otherwise.
Where disputes are heard
Disputes are heard in the state or federal courts in Wilmington, Delaware, unless your local law gives you the right to bring a claim where you live.
Changes to these Terms
How we change these Terms
We may update these Terms as Zoiko Social changes. The version number and effective date at the top will show the current version.
Notice of material changes
For important changes, we’ll tell you at least 15 days before they take effect, by email or in the app. Continuing to use Zoiko Social after that date means you accept the new Terms.
Region-specific terms
Terms that apply where you live
Choose your region to see any extra terms that apply to you.
All regional addenda are shown below for design export.
United States addendum
Dummy dataArbitration
US members agree to resolve most disputes by individual arbitration under Section 11. You may opt out within 30 days of accepting (sample).
State consumer rights
California and New York residents keep any rights their state law gives them.
Effective September 1, 2026. Overrides the matching parts of Sections 10 and 11.
United Kingdom and EEA addendum
Dummy dataConsumer rights
Nothing limits your statutory rights under UK or EU consumer law.
Where disputes are heard
You can bring a claim in the courts of the country where you live.
Online dispute resolution
You can also use your local consumer dispute body (sample).
Effective September 1, 2026. Overrides the matching parts of Sections 10 and 11.
Australia addendum
Dummy dataAustralian Consumer Law
Our services come with guarantees that can’t be excluded under the Australian Consumer Law.
Effective September 1, 2026. Overrides the matching parts of Sections 10 and 11.
Other regions addendum
Dummy dataGeneral terms
The main Terms apply. Local law may give you extra rights.
Effective September 1, 2026. Overrides the matching parts of Sections 10 and 11.
Contact and legal notices
Who you’re agreeing with
These Terms are between you and Zoiko Media Corp., 450 Harbor View Avenue, Floor 12, San Francisco, CA 94111, USA. Zoiko Social is a trading name and division of Zoiko Media Corp.
Sending us legal notices
Send formal notices to [email protected] or by mail to the address above. See Legal Notices for service of process.
Version history
Every public version, what changed, and whether re-acceptance was needed.
| Version | Status | Effective | Applies to | What changed | Re-acceptance | |
|---|---|---|---|---|---|---|
| v3.0 | Scheduled | October 15, 2026 | Global | Clearer Market seller rules; new Events fundraising terms. | Notice sent Sep 30, 2026 | Preview |
| v2.4 | Current | September 1, 2026 | Global | Added Adopt and Foster safety terms; clarified appeals. | Not required | You are here |
| v2.3 | Superseded | March 3, 2026 | Global | Updated Premium renewal and cancellation terms. | Required for Premium members | Read |
| v2.0 | Superseded | January 10, 2025 | Global | Full rewrite in plain language. | Required for all members | Read |
Related policies
These are part of, or work alongside, the Terms.
Privacy Policy
How we use personal data.
Cookie Policy
Cookies and your choices.
Community Standards
What's allowed on Zoiko Social.
Animal Welfare Policy
How we protect animals.
Advertising Standards
Rules for advertisers.
Legal Notices
Entity, IP and legal contact.
Frequently asked questions
Questions about these Terms?
Contact Legal for formal matters, or the Help Center for everyday account help.