Support & Developers

Developer Support

Official help when your Zoiko Social integration isn’t working as expected.

Not a developer question? Contact Us

Two support agents wearing headsets at their desks
5 short steps
Never include API keys or tokens

API Documentation

The official technical reference.

Open docs

Check these first

Many issues are answered before you need to write in.

API Documentation

API Documentation

The official reference for how the API behaves.

Open API Documentation
System Status

System Status

See if a known incident is affecting the API.

Check System Status
Help Center

Help Center

Product questions that aren't about code.

Visit the Help Center

Never send secrets

Support never needs your credentials. Remove them from descriptions, logs and screenshots before you send anything.

How we handle support data
Passwords
API keysand client secrets
Access tokensor refresh tokens
One-time codes
Private keys
Request IDs are fineif shown in your error

How a request works

Five short steps. Your answers are kept if you go back.

Choose an issueWhat's going wrong
Check the docsMatched to your issue
Describe itExpected vs actual
Add evidenceRedacted logs, optional
Review and sendGet a reference

Request developer help

Share only what's needed to reproduce the issue.

What's going wrong?

Pick the closest match.

Team in a meeting planning a larger integration
Shown only if an approved route exists

Planning a larger integration?

Talk to the team about implementation help. This is separate from fixing an issue.

Ask about implementation help

More places to get help

The right team for each kind of question.

Contact Us

Contact Us

General account or product questions.

Contact support
Accessibility Support

Accessibility Support

Specialist help using Zoiko Social your way.

Get accessibility help
Community Forums
Community answers, not official support

Community Forums

Swap tips with other developers.

Visit the forums

Developer support questions

Developers collaborating
Start a support request